Tailored experience: notes from AXIS Aviation’s interview on passenger-wellbeing

 

In a recent interview with Inflight, Kerstin Mumenthaler, accountable manager at AXIS Aviation, spoke on how AXIS Aviation prioritises passenger wellbeing, processing passenger requests on an individual basis and ensuring no need goes unmet.

“We take the time to really get to know our aircraft owners and charter customers, understanding what kind of service they hope to receive while travelling with AXIS Aviation.”

Family office approach

Taking care of passenger wellbeing is an obvious priority for charter businesses, therefore a family office approach is best to build and maintain strong professional relationships with clients. This allows us to assist customers with personal requests at any stage of their journey, whether it be custom wellbeing packages or hosting therapy pets on board.

Inflight connectivity

Inflight connectivity has become imperative to private travel offerings. We now live in an age where connection is essential, not indulgent. Mumenthaler explains that “flying privately eliminates the need to plan business travel around an already busy schedule. Instead, customers can travel with flexibility and feel empowered with more time to conduct important business matters.”

“For passengers with children, or those who want to relax and enjoy the luxury of their journey, the ability to stream entertainment provides an important opportunity to recline and experience unhurried entertainment.”

Tailored experience

At AXIS Aviation, we understand and anticipate what our passengers expect from us during each stage of their journey, thus, we have a team available to efficiently process individual passenger requests. This enables us to fulfil our client’s unique wishes and provide them with an unmatched cabin experience of flexibility, luxury and privacy.